During a very busy week I arranged the purchase of my new breakout with Alice over the phone. I needed a great cut the chase/out the door price, and Alice gave me that and it was attractive enough for me to drive from Los Angeles to pick the bike up and drive it home. She was kind and professional. If 6 stars was an option I wouldnt hesitate to rate Palm Springs Harley even higher. I had zero issues whatsoever, very pleasant experience. (Employee: Alice Waltermire)